A New Era of Digital Process Operations
At Prime Automation we are for and bring forward a new era of Digital Process Operations.
An era which understands that employees are customers and focuses on their needs. One which brings together the competencies of business operations and technological development, in a people-focused approach.
The DigOps Trio: People, Business, Technology.
Digital Process Operations focuses on the needs of people, and the business goals of the process, and builds the digital future that people envision and process requires through the use of new robust technologies. This is an era of enterprise operations which applies consumer thinking to enterprise business process design and product design to advance them.
Digital Process Operations knows that to get the best results, it must look past traditional IT thinking, and work with all the existing business systems, and think with new technology capabilities – all at an individual and group levels.
The People-First Approach
We know that this approach coupled with competent DigOps development and the will of your teams to shape the digital future of your business, will all together lead to a reality where technology is made to follow processes, a reality where people take the human role of making all of this happen and ensuring the continued success of your business.
The New Era
The new era takes the two main paradigm shifts from RPA and translates them into a new reality. A goal which we see as part of a newly emerging enterprise capability. One that is not business and not IT, but one that fully brings both together. An era that moves people to the driver's seat and does not have them follow processes in a robotic fashion but instead one that asks them to ensure the success of these processes.
During the recent decades a lot of our enterprises have nearly turned to resemble large IT companies. Banks, for example, are more involved in developing banking and customer information systems than performing what may be considered traditional banking activities. This change requires new business and technology thinking to make sure the transition to the future is more achievable. We see DigOps as part of this new thinking.
The Digital Future
Everybody becomes a technology professional in their own accord. We bring a reality where technology follows processes fastly, accurately, and predictably. Where people move to a process leading position and ensure supporting the technology in a more critical fashion than ever before. That is the future we work for everyday. The Paradox of Automation says that the more efficient the automated system, the more crucial the human contribution of the operators. Humans are less involved, but their involvement becomes more critical.